Frequently Asked Questions
Can Talking Therapies help anyone?
Talking Therapies are here to help adults living in Berkshire aged 18+ who have problems such as anxiety, depression, stress, Obsessive Compulsive Disorder (OCD), panic and phobias. To find out which services we can offer please click 'what we do'.
If you are unsure whether Talking Therapies can help you, please complete our online self-assessment form.
Sometimes we may not be the right service for you and we may signpost or refer you to another service that can provide the most suitable treatment or support for you.
If you need urgent support now, it is crucial that you contact the right person and that is most likely to be your GP. They will know where to get you the specialist help you need. If your surgery is closed their answer phone will direct you to the right place or you can call NHS111.
If you or anyone is in immediate danger or harm then please call the police or ambulance service on 999.
If you live outside Berkshire, please contact your GP about services available in your area.
Do I have to pay?
Talking Therapies is a free-to-access service run by the NHS. We do not charge for consultations, therapy or workshops (please see our website for a full list of services).
How can I get help?
If you would like to talk to someone about seeking help you can self-refer using our secure online form.
Or Tel: 0300 365 2000 (Available Mon to Thurs 8am - 8pm, and Friday 8am - 5pm)
Or Email: firstname.lastname@example.org
Your GP can also refer you to the service.
How can I get help for someone else?
Talking Therapies requires patients to fully engage with the service and commit to taking part in regular appointments as well as working on techniques at home. We can only help patients who are willing to be helped. If you are worried about a friend or family member you can contact your GP or the Samaritans on their 24-hour telephone helpline:116 123. You can also contact them via email and letter.
What are PHQ9 and GAD7?
PHQ9 and GAD7 are questionnaires used by health professionals to determine whether depression or anxiety is part of your daily life.
The PHQ9 (Patient Health Questionnaire) is a self-administered questionnaire which screens for and measures symptoms consistent with depression. The PHQ9 score is calculated by assigning scores of 0, 1, 2, and 3 to the response categories of “not at all,” “several days,” “more than half the days,” and “nearly every day,” respectively.
** The GAD7 (Generalised Anxiety Disorder Assessment) is a self-administered questionnaire which screens for and measures symptoms consistent with anxiety. The GAD7 score is calculated by assigning scores of 0, 1, 2, and 3 to the response categories of “not at all,” “several days,” “more than half the days,” and “nearly every day,” respectively.
You can see and take the questionnaires yourself in the Assess Yourself section on our website.
What if I need to cancel my appointment?
Please note that due to a high demand for our services we ask all patients to respect our strict cancellations policy, to preserve appointment availability for those in need. If you need to cancel an appointment please contact us with at least 3 days’ notice, to give us a chance to offer your appointment to someone else and reduce our waiting list. If you book an appointment and do not attend without contacting us, we may be forced to close you from the Service.
Contact us to find out more or call us on 0300 365 2000.
Who will know about my care?
The service observes strict NHS standards of confidentiality. The information you share with your IAPT practitioner is confidential within our service and will not be shared with others without your permission except under circumstances where there is a serious cause for concern about your safety, the safety of others or if a British court orders the release of your records. Anyone who receives information about your care is also under a legal duty to keep it confidential.
We will write to your GP about the care that you receive with us and we will usually send you copies of any letters we send out about you.